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▣ Eligibility
All items are eligible for return as long as they remain in original, unused condition, with all original packaging, tags and accessories fully intact. Requests should be submitted within a reasonable period after delivery. Items that have been washed, worn, altered or damaged by the customer cannot be accepted.
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▣ Process
To initiate a return, contact our support team with your order number and return reason. We will review your request and provide official return instructions as quickly as we can. Please do not ship items back before receiving approval, as unauthorized packages may not be processed correctly. We recommend using a trackable shipping service and keeping your receipt for reference.
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▣ Refund & Exchange
Once the returned item is received and passes inspection, a refund will be issued to your original payment method. Refund posting time depends on your payment provider’s processing schedule. If you prefer an exchange for a different variant of the same item, you may state this when applying. Exchanges are subject to stock availability; a standard refund will be offered if the desired option is unavailable.
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For damaged, defective or incorrectly delivered items, please contact us immediately with photo evidence. We will take full responsibility and cover corresponding return shipping costs. Original delivery fees are non-refundable unless the return is caused by an error on our end.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.